HP PCs – No Sound from Speakers (Windows 10, 8) | HP® Customer Support
Fix sound problems in Windows 10 Content provided by Microsoft Applies to: Windows 10 Run the audio troubleshooter For help fixing audio or sound problems, try the audio troubleshooter. To run the troubleshooter: You’ll be prompted to choose the device to troubleshoot. Right-click or press and hold your sound card, then select Update driver.
Fix sound problems in Windows 10
Line-out to front powered speakers or headphones Line-in Step 6: Restoring the audio driver in Windows 7 Sound files and settings that become changed can cause sound problems. Restore the audio driver to reset audio settings for the sound hardware and reinitialize the sound configuration in Windows. To resolve this, update the audio driver. See Update the audio driver. Use the driver recovery process to restore audio drivers for the original sound hardware using the following steps: Click Hardware Driver Reinstallation.
On the Hardware Driver Reinstallation welcome screen, click Next. Select the audio driver to reinstall, and then click Next. If the driver you want to reinstall is not listed, select The driver is not in the list, and then click Next. Helpful information will advise you how to install drivers using the Windows Device Manager. Follow the onscreen instructions.
The Recovery Manager begins reinstalling the chosen driver. After the driver installation is complete, click Finish to restart the computer. After restarting the computer, test for sound. If there is still no sound, continue to Update the audio driver. If you are unable to reinstall the driver using Recovery Manager, roll back to the previously installed driver through Control Panel: Click Start , and enter Device Manager into the Search field.
Click Device Manager. Double-click Sound, video and game controllers. Right-click the name of the audio device and select Properties. Click the Driver tab. Click Yes to roll back to the previous driver. Test for sound. If there is still no sound, update the audio driver.
Step 7: Updating the audio driver from the HP website If you are presented with a page to enter your model number, enter your model number.
Select the version of Windows the computer is using. Click the Driver – Audio link. If an update is available from HP, follow the instructions on the download page to download the driver and install it.
Test for sound after installing the software. If an audio update is not available or the audio problem persists after the update, continue on to update the audio driver using Device Manager. Connect to the Internet. Click Start , and type device manager into the Start Search field. Then click Device Manager in the Programs list. Device Manager opens. Right-click the name of the audio device listed under Sound, video and game controllers.
Select Update Driver Software. Click Search automatically for updated driver software. Windows checks for and installs any updated drivers found. The Window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver. If a window opens that asks you to restart the computer, restart the computer. If sound problems persist or no drivers could be found and installed, continue updating the audio driver through HP Support Assistant.
Before using the HP Support Assistant, be sure you are using the latest version. From the My devices screen, click Updates. Click Check for updates and messages. Search for an audio driver update from the list. Next to the audio driver update, if available, click the Install now icon. Test for sound after updating the audio driver.
If an audio update is not available or the audio problem persists after the update, continue to downloading the driver directly from the audio technology provider. Downloading drivers from audio technology providers If you cannot find a driver from HP or Device Manager, download and install an updated audio driver package from the audio technology provider using the following steps. Download and install audio drivers from one of the following sites: Creative’s support downloads: If sound problems persist or no drivers could be found and installed, check Device Manager.
Step 8: Checking Device Manager in Windows 7 If you cannot hear sound, check Device Manager to determine the state of the sound hardware.
The Device Manager window opens. Do the following, depending on what displays: If a sound device is not listed and the computer uses a sound card, reseat the sound card into the motherboard slot. Go to the next step if problems continue. If a sound device is not listed and the computer uses on-board sound, the sound hardware might need to be enabled in the BIOS. Go to the next step to check the sound setting in the BIOS and match the setting to the hardware configuration of your computer.
If a sound device is listed with a down arrow, the device is disabled. Right-click the sound device name and select Enable to re-enable the device. Go to the next step if problems continue after enabling the device. If a sound device is listed, right-click the device name and select Properties to view more helpful troubleshooting information in the Device Status window.
If Device Status shows that the device is working correctly, the problem is probably related to sound settings, the speakers, or the cables. Step 9: Configuring on-board sound in the BIOS Some computers come with sound on the motherboard on-board audio , some come with a sound card, and some come with both on-board sound disabled and a sound card.
The on-board audio setting in the BIOS must be set to match your particular audio hardware configuration. Perform one of the following sets of steps depending on whether you want to reset the BIOS to its factory defaults or only adjust the on-board sound setting: Change the on-board sound setting in the BIOS.
Select Yes or OK by pressing the Enter key. Press the F10 key. Select Yes or OK to save the defaults by pressing the Enter key. Start the computer and check for sound. If there is still no sound, change the on-board sound settings in the BIOS. Examine the back of the computer and use one of the following three configuration examples to help you determine your sound configuration and the required BIOS sound setting.
Read all three items before making your choice. Configuration A On-board Audio: If the sound connectors for the speakers and microphones are located next to the parallel, serial, or USB ports, the computer has On-board Audio. Configuration B Soundcard: If the sound connectors for the speakers and microphone are located away from the parallel, serial, or USB ports, the computer has a soundcard.
Removing sound drivers in Safe Mode. Configuration C: If the computer has sound connectors in both locations, the on-board sound setting in the BIOS should be Disabled. Use the Left and Right Arrow keys to select the Advanced tab. Find and select the advanced menu items that correspond to audio. This might be one of the following: Onboard Audio.
Try the steps in this article to fix sound problems in Windows Let me pick from a list of device drivers on my computer, select High Definition Audio Device, and select Next. If you have no sound after installing updates. If your computer is having problems playing sound, try using the Playing Audio troubleshooter to fix the problem. It checks for common. If your computer abruptly refuses to play sound, try the following simple the system tray and verify that the audio is not muted and is turned up.
HP PCs – No Sound from Speakers (Windows 10, 8)
Line-out to front powered speakers or headphones Line-in Step 6: Restoring the audio driver in Windows 7 Sound files and settings that become changed can cause sound problems. Restore the audio driver to reset audio settings for the sound hardware and reinitialize the sound configuration in Windows. To resolve this, update the audio driver. See Update the audio driver.
Step 2: Run the Audio Check in HP Support Assistant
Step 1: Restart the computer If there is no sound coming from the speakers or headphones on your computer, the issue might be caused by an application controlling that device and preventing other applications from using it.
Watch: HP Desktop PCs – No Sound from the Speakers or Headphones (Windows 7) | HP® Customer Support
When you have no sound on your Windows 10 PC, use these Windows will attempt to reinstall the driver after you restart your computer. If you cannot hear any sounds on your computer, for example when you try to play Open the system menu and make sure that the sound is not muted or turned. If Windows 10 still has no sound, read on. computer for driver software, followed by Let me pick from a list of device drivers on my computer.