FileMaker User Licensing FAQ — FileMaker
FileMaker User Licensing is based on the number of unique users a company or organization has that need to use FileMaker software. What is a user? A user is a unique person who will need any type of access to the FileMaker Platform. Why is FileMaker, Inc.
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FileMaker User Licensing is based on the number of unique users a company or organization has that need to use FileMaker software. What is a user? A user is a unique person who will need any type of access to the FileMaker Platform. Why is FileMaker, Inc. Licensing by user is easier and more flexible. When purchasing user licenses, customers only need to count the number of unique users that will need any type of access to FileMaker software. FileMaker User Licensing agreements include access to the entire FileMaker Platform so customers do not have to specify which FileMaker products they want to use.
Each user license includes the use of the entire FileMaker Platform, which includes: What are the benefits of FileMaker User Licensing? FileMaker User Licensing provides access to the entire FileMaker Platform so FileMaker customers can gain the maximum productivity by leveraging the entire product line.
User licenses start at a low minimum initial quantity of 5 users and new users can be added as needed in increments of 1. What products are included in FileMaker User Licensing? Organizations can, for example, have a production server, backup server, and development server. FileMaker Pro Advanced includes all the features that were available with FileMaker Pro plus advanced development and customization tools: Do we have to purchase additional users in increments of 5 like with the previous FileMaker Licensing for Teams?
Existing customers can add 1 or more additional users to their existing contract via the FileMaker Licensing Store or from their preferred reseller partner. New licensing customers start at a minimum initial quantity of 5 users but can add individual users as needed after that. Keep in mind that there are price breaks at 10 users, 25 users, 50 users, and beyond so you may actually save money by choosing a higher quantity of users. What if I need less than 5 users?
These individual software licenses do not have any subscriptions attached nor do they offer Maintenance. What if I need more than 99 users? Existing customers can add additional licenses beyond 99 users via the FileMaker Licensing Store or your preferred reseller partner. Can I transfer a user license from one user to another?
User licenses are purchased for each unique user of the FileMaker Platform. The company or organization licensing the software may reassign a user license to a new user replacing one who will no longer be using the software. User licenses may not be shared among multiple users. For example, if you have a user who leaves your organization, you may reassign the user license to their replacement.
Does FileMaker, Inc. Yes, if you have anonymous users or occasional users, FileMaker Concurrent Connections Licensing may be the best licensing method contact Sales for more information. How do I license for anonymous or occasional users? If your users are anonymous example; web browser users or occasional users, contact Sales or your preferred reseller partner. To determine how many concurrent connections you need, estimate the maximum number of clients that will simultaneously access FileMaker Server at any given time.
Yes, FileMaker Pro 18 Advanced can connect to FileMaker Server 17 and FileMaker Server 16 as long are you are connecting with the properly licensed number of users or concurrent connections.
FileMaker Pro 15 licenses cannot connect to FileMaker Server 18, but they are eligible for upgrade until September 20, Please have your license key ready. If you do not know your contract number, contact Sales or your preferred reseller partner.
Can I reduce the number of users at a later date? You can reduce the number of users, but only at the time of renewal. Contact Sales or your reseller partner to make the change during renewal time. All inbound data requests have unlimited API data transfer. It is possible to add outbound data transfer if needed. The annual API data transfer allotment may be prorated based on the end date of your contract.
Total API data transfer is shared among all FileMaker Servers on a user license contract or site license contract if applicable.
You can purchase additional API data transfer units of 2 GBs per user license, per month by contacting Sales or your preferred reseller partner. How is API data used up? Data is consumed when outbound data is transferred from your FileMaker clients hosted on FileMaker Server. Does container data count toward the Data API capacity? No, container data is not counted. What happens when I reach my API data limit? When does my API data transfer reset every year? At a maximum, you have one full year of API data transfer usage before your usage against your cap is reset.
How to determine your API data transfer usage reset date: If you are a new customer purchasing licensing: Your reset date will be on the anniversary of the start date of your contract.
It runs through June 2, Your API data transfer reset will occur every June 2. If you are an existing licensing customer: If you had a renewal due after the May 15, launch of the FileMaker 17 Platform that you had renewed prior to launch, your API reset date will be every May Your contract was due for renewal on June 2, , but you had renewed it prior to the May 15, launch of the FileMaker 17 Platform.
Your API data transfer usage will reset every May For all other existing licensing customers: You have a renewal that was effective from January 10 through July Your API data transfer will reset every January If you would like to confirm your API data transfer reset date, please contact Customer Support at Does my unused API data transfer carry over to the next year?
No, API data transfer does not carry over. What has changed with regard to license keys? Multiple license keys for each product are no longer needed. In cases where customers have multiple contracts or different kinds of licenses, they will receive multiple license keys. The license key is also embedded into the license certificate along with other licensing details. Customers current on their Maintenance or annual subscription will not receive new keys for the FileMaker 18 Platform — their existing keys are still valid.
Are there any changes to the licensing programs? With the launch of the FileMaker 17 Platform, the two license programs allow for the following: Users that are included in your FileMaker User License can connect to any FileMaker Server and will not use up any concurrent connections.
Who can access which servers? Which key should I use going forward to renew these contracts or add more users? You should add to and renew each key separately, depending on if you want to add more FileMaker Concurrent Connections or FileMaker Users. Can I combine all my contracts so I have only one key to manage all my FileMaker installations? Each license type comes with a separate key. If you want either all user licenses or only concurrent connections then you can have only one key, otherwise you will need multiple keys.
What is a FileMaker License Certificate? What does a FileMaker License Certificate do? After purchase, you will be sent a link to the Electronic Software Download page. There, you can download your software and separately download your license certificate. For FileMaker Pro Advanced, the license certificate should be located next to the installer to be picked up automatically.
For FileMaker Server, the license certificate can be in the Downloads folder, the same directory as the installer, the path specified in the Assisted Install. Are prices changing? Pricing changed as of May 15, for new licenses, and as of May 15, , renewals changed as well. If you have any questions on price changes, please contact FileMaker Sales or your preferred reseller partner.
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